Trust & safety: insurance, driver vetting, and what happens if something breaks

BoxHauls is built so you’re not trusting a stranger from a classified ad. Every driver is screened by Checkr before their first trip, and every haul is insured by Hiscox Inc.: $10,000 cargo / $1M liability. If something is damaged, there’s a claim process with a company behind it.

Insurance

Coverage comes from Hiscox Inc., and the limits are $10,000 cargo / $1M liability. Cargo coverage protects the items you’re moving; liability covers damage to property, such as a door frame or a wall. Here’s how your items are insured during a haul, including exclusions and high-value items.

Driver vetting

Before a driver can accept a trip, they pass a background check through Checkr. Their license, insurance and truck are verified too. Here’s how BoxHauls checks drivers and trucks.

If something is damaged

Take photos before the driver leaves and report it through BoxHauls. Here’s what happens if something is damaged, step by step.

Cancellations

The windows, fees and refund timing are in the cancellation and refund policy.

Support

Call (559) 628-2794 or email support@boxhauls.com. Support is available in English and Spanish. [TODO: support hours]

Reviews

Real customer reviews from Google are collected on the BoxHauls reviews page as they come in.