Cancellation and refund policy

You can cancel a BoxHauls trip. [TODO: free-cancellation window]

The policy

Situation	What happens
You cancel within the free window	[TODO: free-cancellation window]
You cancel after the free window	[TODO: late-cancel fee]
The driver doesn’t show up	[TODO: driver no-show policy]
Bad weather	[TODO: weather policy]
The item isn’t ready, or doesn’t fit	[TODO: policy when the driver arrives and the job can’t be done]

Refunds

[TODO: refund timing and method]

Every fee BoxHauls can charge is listed on every BoxHauls fee, explained. For insurance and damage claims, go back to trust and safety.